At Thunder Ball, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of your data when you interact with our services.

Data Categories We Collect

We may collect various types of information to provide and improve our services, including:

Identity and Contact Data: Name, date of birth, and email address.

Usage and Device Data: IP addresses, browser types, and interaction logs.

Transaction Data: Records of your activities and interactions on the platform.

Support Communications: Information provided when contacting our help desk.

How We Use Your Information

Your data is processed based on legal grounds such as the fulfillment of a contract, legitimate business interests, or your explicit consent. Primary uses include:

Creating and maintaining your user account.

Ensuring the security and integrity of the platform.

Providing customer support and resolving technical issues.

Analyzing usage trends to optimize our service delivery.

Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. While we implement reasonable technical and organizational measures to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your User Rights

Depending on your location in Canada, you may have rights to access, correct, delete, or object to the processing of your personal data. To exercise these rights, please contact our privacy team via the support email provided in the contact section.

Contact Information

If you have questions regarding this policy, please contact:

Email: [email protected]